Customer Relationship Management

Customer relationship management is critical to the success of your company. Think about it. Who do you serve primarily with your business? Without your customers, there would be no business for you to manage. Take advantage of our professional customer chain management services that are focused on the CRM value model. Lead your sector in the supply chain with our leading customer relationship management process.

About Our CRM Supply Chain Services

Here at Mars International, we have offered CRM supply chain services since 1964. Over the course of more than 55 years, our team has grown to offer total customer chain management solutions. Based in New Jersey, we provide globalized offshore manufacturing strategies for customers interested in streamlining the supply chain. Our services, which will satisfy your customer relationship management process needs, include:

  • Establishing timelines for production

  • Tracking materials throughout the supply chain

  • Dealing with US Customs requirements

  • Choosing the most cost-effective shipping methods

In addition, we offer cargo security throughout the transport of your products up to the final mile. By being able to track your shipment from Point A to Point Z, you can provide peace of mind to your clients regarding their deliveries. This is key to the success of your CRM value model.

Managing Time, Materials, and Costs

resizedimagewzmwmcwxotld-crm-mergeAt Mars International, customer satisfaction is the underlying goal in all that we do! The key to serving our customers is our understanding of their specific needs and maintaining efficient and effective supply chain management and customer relationship management throughout the entire process. By developing individualized strategies to deliver their products where and when they want them, and at competitive costs, we are making our customers’ lives easier.

Our planning, purchasing, and inventory management processes coordinate the entire materials flow from order to point of consumption. This includes managing timelines, tracking materials, handling customs requirements, identifying best-cost carriers, and providing cargo security. The result is fewer touch points, less inventory, and maximum control.

Vendor Managed Inventory

Our tactics may include pre-purchasing and stocking components for cost or lead time compensation, leveraging component and material purchases across projects and factories, consolidating shipments, pre-purchasing and stocking your products in our US warehouse, drop shipping to your distribution centers, or implementing special supply agreements.

What does this mean to you? It means peace of mind that Mars International is working for you…Providing access to the cost benefits of overseas manufacturing without the overhead of managing the supply chain…Meeting customer commitments with the best products at the lowest overall cost…And achieving our underlying primary goal – to satisfy you, our customer!

Choose Mars for Customer Chain Management

Go with the best company for all of your customer chain management needs—Mars International. Headquartered in Piscataway, New Jersey, Mars provides comprehensive customer relationship management services. Some of the main industries that we serve include:

  • Energy

  • Environment

  • Sports

  • Healthcare

  • Access technology

  • Automated systems

Our main priority, for all industries we work with, is to improve the way you manage your CRM supply chain. Contact our customer service team today at 908-233-0101 or online and learn more about how Mars International can improve your bottom line with smarter customer chain management.