Customer Relationship Management

Managing Time, Materials, and Costs

CRM mergeAt Mars International, customer satisfaction is the underlying goal in all that we do! The key to serving our customers is our understanding of their specific needs and maintaining efficient and effective supply chain management and customer relationship management throughout the entire process. By developing individualized strategies to deliver their products where and when they want them, and at competitive costs, we are making our customers' lives easier.

Our planning, purchasing, and inventory management processes coordinate the entire materials flow from order to point of consumption. This includes managing timelines, tracking materials, handling customs requirements, identifying best-cost carriers, and providing cargo security. The result is fewer touch points, less inventory, and maximum control.

Vender Managed Inventory

Our tactics may include pre-purchasing and stocking components for cost or lead time compensation, leveraging component and material purchases across projects and factories, consolidating shipments, pre-purchasing and stocking your products in our US warehouse, drop shipping to your distribution centers, or implementing special supply agreements.

What does this mean to you? It means peace of mind that Mars International is working for you...Providing access to the cost benefits of overseas manufacturing without the overhead of managing the supply chain…Meeting customer commitments with the best products at the lowest overall cost…And achieving our underlying primary goal – to satisfy you, our customer!